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We Believe That Our Partners Are Our Greatest Asset

Contractors

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What We Believe: Our Commitment to Professionalism

At HomeFAQS.io, we believe that a home is more than just a building—it is a family’s greatest asset and their safest sanctuary. To protect that, we only partner with contractors who view their craft as a service to the community.

We don't just look for "workers"; we look for Trusted Partners who believe that the smallest detail can make the biggest difference. When you carry the HomeFAQS name into a home, you are carrying our reputation and our promise of excellence.

Our Core Values

  • Radical Integrity: We believe in doing the right thing even when the homeowner isn't looking. If a repair isn't necessary, we don't do it. If a job isn't perfect, we fix it.

  • Intellectual Honesty: We provide clear, accurate data through our HomeHistory™ Scores. We value facts over "sales pitches" and transparency over shortcuts.

  • The "No Job Too Small" Mindset: We believe that a loose doorknob or a chirping smoke detector deserves the same professional respect as a full remodel. Excellence is found in the details.

  • Proactive Care: We believe in "Health over Repair." Our goal is to catch issues while they are small, saving our clients' money and preventing the stress of emergency failures.

  • Empathetic Service: We understand that having someone in your home requires trust. We show up on time, respect the property, and communicate with warmth and clarity.

Join the HomeFAQS Network

We are looking for partners who are tired of the "race to the bottom" and want to be part of a brand that values quality and long-term home health. If you share these values, we want to work with you.

 

đź“ś HomeFAQS Contractor Code of Conduct

As a HomeFAQS Trusted Partner, you are the face of our brand. Our homeowners rely on us for clarity, safety, and professional excellence. To maintain our standing as the "Home History" experts, all partners agree to the following standards:

1. Professionalism & Appearance

  • Identification: Always introduce yourself clearly as a HomeFAQS partner upon arrival.

  • Attire: Maintain a neat, professional appearance. Clean, branded gear or professional work attire is required.

  • Tobacco & Substance Use: No smoking, vaping, or tobacco use is permitted on or near the homeowner’s property.

2. Respect for the Property

  • The "Zero Trace" Rule: Leave every workspace as clean as, or cleaner than, you found it. Use drop cloths and shoe covers (booties) when working inside the home.

  • Tool Safety: Never place tools or heavy equipment directly on finished surfaces (hardwood floors, countertops) without protection.

  • Privacy: Respect the homeowner's privacy. Only enter rooms necessary for the scope of work.

3. Communication & Transparency

  • Punctuality: If you are going to be more than 15 minutes late, you must notify the homeowner and HomeFAQS dispatch immediately.

  • Plain Language: Avoid confusing jargon. Explain repairs and "HomeHistory™ Score" updates in a way that is easy for the homeowner to understand.

  • Up-Front Pricing: Never perform additional work outside the agreed-upon scope without a signed change order or verbal confirmation of the new cost.

4. Integrity of the Audit

  • Objective Reporting: When performing a Home Health Audit, record findings with total honesty. Do not exaggerate issues to "pad" a job, and do not overlook safety hazards for the sake of speed.

  • The Safety First Rule: If a life-safety issue is discovered (e.g., gas leak, frayed high-voltage wire), it must be reported to the homeowner immediately before leaving the site.

5. Ethical Conduct

  • No Side-Deals: To maintain the integrity of our partnership, all work originated through HomeFAQS must be booked through the HomeFAQS platform.

  • Conflict Resolution: If a homeowner is dissatisfied, remain calm and professional. Document the issue and contact HomeFAQS support to help mediate.

Agreement

By Partnering with HomeFAQS.io, I commit to upholding these values and standards. I understand that our shared goal is to provide homeowners with the most reliable and transparent home maintenance experience in the industry.

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